Citizen Charter
Our commitment to patients and visitors
Standard of Services
- This is a General Tertiary Care Hospital providing medical care to all patients.
- All users receive courteous and prompt attention; staff wear identification and proper uniforms.
Enquiries
- Reception / Enquiry Office at OPD; illuminated location boards available.
- Telephone enquiries: +91 91539 22678. Faculty lists and duty rosters displayed in departments/OPDs.
Emergency Services
- Casualty & Gynaecological emergency: 24×7 with Medical Officer.
- Duty doctors round-the-clock in major specialties; specialists on call. Treatment gets priority over paperwork.
Out-Patient Departments
- Morning 8:00 AM – 2:00 PM.
- Specialised clinics: cardiac, neuro, STD, post-natal, immunisation, glaucoma, rehabilitation, cancer detection, chest, refraction, speech therapy.
Inpatient Services
- Patients in General Wards treated free of cost; free diet; one attendant pass per patient.
- Round-the-clock staff nurse; 24-hour lab and sample collection.
Facilities
- Diagnostics: EEG, TMT, ECG, X-Ray, CT Scan, MRI 3.0 Tesla, ultrasound, audiometry.
- ICU, ICCU, SICU, NICU/PICU; licensed Blood Bank; wheelchairs, stretchers, lifts, 24-hr ambulance, standby generators.
Complaints / Grievances
- Designated medical officer handles grievances — goal to resolve within 10 working days. Suggestion boxes across the hospital.
